Catalyst technical support

This information is also available at http://catalyst.deanza.edu

A couple of students have experienced technical issues with Catalyst this semester. If you have a technical problem - can't access Catalyst, delayed response display of discussions... try this

Step 1: Read the short Frequently Asked Questions (FAQ) page.

Answers to 95% of all questions can be found in the Frequently Asked Questions (F.A.Q.) pages.

Step 2: Choose appropriate submission method.

* For questions about your course, please refer to the course syllabus. Your instructor's contact information will be listed there.
* For general questions about Distance Learning and mediated instruction, please contact the Distance Learning office at 408.864.8969
* For other technical support questions, refer to the directions below

Step 3: Contact Technical Support

Choose one of the following methods:
* De Anza Catalyst Online Learning Support Center
* Access the De Anza Catalyst (Moodle) Knowledge base (left menu links)
* Submit a Ticket (email support)
* Browse more FAQs
* Call Us - phone support for the De Anza Catalyst Help Desk: 1-866-518-3953

If you are submitting a Ticket or using phone support, please provide the following information to the representative to better assist them in serving you:
* Your email address
* Your student ID (NOT your SSN!!!)
* Your Name
* Your Operating System
* Your Web Browser
* The course you are trying to access
* Your Question/Problem